Returns

UK

Returns from customers within the UK are free.

If you're not completely satisfied with your purchase, we are more than happy to exchange your product within the same range, or issue a full refund providing we receive the request within 14 days of your purchase.

 

Please note, when returning your item(s) they must be in the exact same condition as delivered, including all packaging and accessories that came with the product.

 

When sending your return, please include within the parcel your original invoice, or a note with your order details outlining the reason for returning.

 

Please allow up to 14 working days from when your return has reached our premises for our team to process it. Unfortunately, we don't send confirmation emails when we receive returns, but you will get confirmation once your return has been processed.

 

Refunds normally arrive within 10 working days of request. Shipping costs will not be refunded.

 

If you have chosen to replace a faulty product, a new product will be sent to you as soon as we have received and reviewed the original purchase.

 

All refunds will occur via the original payment method.

 

To proceed with returning your item(s) please send us an email to info@luux.co.uk confirming your order number and your reason for return and we will send you a return delivery slip where you can return your item(s) to our below address.

 

Capital House

272 Manchester Road

Droylsden

Manchester

M43 6PW

 

Other International Customers

 

Please note: Due to shipping constraints, we are unable to provide free returns for any customers from outside of the UK. Any customers wishing to return items from outside of UK will be responsible for any return postage costs.

If you're not completely satisfied with your purchase, we are more than happy to exchange your product within the same range, or issue a full refund providing we receive the request within 14 days of your purchase.

 

Please note, when returning your item(s) they must be in the exact same condition as delivered, including all packaging and accessories that came with the product.

 

When sending your return, please include within the parcel your original invoice, or a note with your order details outlining the reason for returning.

 

Please allow up to 14 working days from when your return has reached our premises for our team to process it. Unfortunately, we don't send confirmation emails when we receive returns, but you will get confirmation once your return has been processed.

 

Refunds normally arrive within 10 working days of request. Shipping costs will not be refunded.

 

If you have chosen to replace a faulty product, a new product will be sent to you as soon as we have received and reviewed the original purchase.

 

All refunds will occur via the original payment method.

 

To proceed with returning your item(s) please send us an email to info@luux.co.uk confirming your order number and your reason for return. Once you receive confirmation, please return to the below address:

Capital House

272 Manchester Road

Droylsden

Manchester

M43 6PW